Privacy Policy

Last Updated: 8/4/2025

This Privacy Policy describes how Project Evergreen (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit projectevergreen.org (the “Site”) or interact with our services. This policy applies to all information collected through our website, volunteer registration, service member request forms, newsletters, and text messaging services.

Information We Collect

Information You Provide Directly

Volunteer Registration:

  • Name, email address, phone number
  • Physical address and availability preferences
  • Emergency contact information
  • Skills, certifications, and volunteer interests
  • Text messaging preferences (opt-in consent)

Service Member Requests:

  • Name, contact information, and physical address
  • Military service branch and deployment information
  • Details about requested assistance or services
  • Verification of military service status

General Communications:

  • Newsletter subscriptions (email address)
  • Contact form submissions (name, email, message content)
  • Event registration and fundraising participation

Donation Information:

  • Name, billing address, email address
  • Payment information (processed securely by Stripe through DonorBox)
  • Donation amount and frequency preferences

Information Collected Automatically

When you visit our Site, we automatically collect:

  • IP address and general location information
  • Browser type, version, and operating system
  • Device information and screen resolution
  • Pages visited, time spent, and navigation patterns
  • Referring websites and search terms used
  • Date and time of visits

We collect this information using:

  • Log files and server data
  • Cookies and similar tracking technologies
  • Google Analytics
  • Hotjar for user experience analysis

How We Use Your Information

We use your personal information to:

  • Connect volunteers with service opportunities
  • Process and fulfill service member requests
  • Send newsletters and program updates to subscribers
  • Send text messages to volunteers who have opted in
  • Process donations and issue receipts
  • Organize events and fundraising activities
  • Improve our website and services
  • Comply with legal obligations
  • Maintain security and prevent fraud

Text Messaging: We only send text messages to volunteers who have explicitly opted in during registration. Messages may include volunteer opportunities, event notifications, updates, and reminders. You can opt out at any time by replying STOP.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

With Service Providers:

  • DonorBox and Stripe for payment processing
  • GoTo Voice for text messaging services
  • WPEngine for website hosting
  • Google Analytics and Hotjar for website analysis
  • Email service providers for newsletters

With Our Staff:

  • Service member requests are shared only with our volunteer coordinator for fulfillment
  • Volunteer information is accessed only by authorized staff for coordination purposes

For Legal Compliance:

  • When required by law, court order, or government investigation
  • To protect our rights, property, or safety, or that of others

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website usage. Types of cookies we use:

Essential Cookies: Required for basic website functionality Analytics Cookies: Google Analytics and Hotjar to understand site usage Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, though disabling them may affect site functionality.

Google Analytics: We use Google Analytics to analyze site traffic. Google’s privacy policy is available at https://policies.google.com/privacy. You can opt out using Google’s browser add-on: https://tools.google.com/dlpage/gaoptout.

Hotjar: We use Hotjar to understand user behavior and improve our site. You can opt out at https://www.hotjar.com/legal/compliance/opt-out.

Data Security

We implement appropriate security measures to protect your personal information, including:

  • Secure HTTPS encryption on our website
  • Secure payment processing through industry-standard providers
  • Limited access to personal information on a need-to-know basis
  • Regular security reviews and updates

However, no internet transmission is completely secure. We cannot guarantee absolute security of your information.

Your Rights and Choices

Email Communications: Unsubscribe from newsletters using the link in any email or contact us directly.

Text Messages: Opt out by replying STOP to any message or contact us.

California Residents (CCPA Rights):

  • Right to know what personal information we collect and how it’s used
  • Right to delete your personal information (subject to legal exceptions)
  • Right to opt out of sale of personal information (we don’t sell data)
  • Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at the information below.

Cookie Management: Control cookies through your browser settings.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new effective date. Continued use of our Site after changes constitutes acceptance of the updated policy.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

8500 Station St., Suite 230
Mentor, OH 44060
USA

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority at: info@projectevergreen.org