FAQs for GCFT/SCFT Volunteers
- How does the program work?
Volunteers are matched with eligible military families based on zip code and services requested. For military families with a deployed family member, volunteers provide free service for the entire length of the deployment, usually 6 months to 1 year. In the case of a disabled veteran, you will be providing free service for two years.
- Is there a charge for the program?
No, both GCFT and SCFT are FREE services for active duty deployed military members and Post 9/11 veterans with a service-connected disability.
- How are the exact services and number of families determined?
When you register for one or both programs, volunteers can choose the number of families you’re able to help, how far you’re able to travel and the specific services that you can offer from a list that appears during registration.
- How do I know when I’ve been matched?
You’ll receive an email letting you know that a family will be contacting you regarding services. To protect the privacy of the military family, we do not provide their name and contact info to the volunteer. Rather, we provide the volunteer’s name and contact information to the military family. The military family will contact the volunteer and set up a time to discuss services
- Alert your staff.
Be sure and let your office staff know that you’re participating in the GCFT/SCFT program. A military family may leave you a voice mail or send you an email requesting services, but may not always state that they are part of the GCFT program. Often, they are pre-occupied, stressed and/or desperate for services, and may not completely understand how the program works.
- How will I know when the deployment or year has ended?
You will be sent an email prior to the end of the service. When you receive this email, we strongly suggest contacting the family directly to ensure the deployment date has ended. Deployment dates are subject to change and many times the family does not know the exact end date when they register. The same does for wounded/disabled veterans. Please contact them as they may not remember the month in which they registered and may have forgotten to re-register with the program.
- What if the family requests more services?
Our programs are designed to offer basic lawn, landscape and snow removal services. In some cases, families may ask you to provide additional services. If this happens, please refer them back to the program manager to see if we can find another volunteer to help.
- How can I promote the program and my participation in the program?
We provide all volunteers with a mission kit that includes: customizable news releases, program logos, talking points and infographics. Volunteers who have used the news releases have greatly helped raise program awareness in their area. We also have window clings for both GCFT and SCFT that are can be affixed to the windows of your trucks. Limited quantities available; upon request.
- Once I register, can I make changes to my profile?
Yes. Please keep track of your user name and password. You’re able to go into your profile at any time to update your information, change the number of families that you’re serving, etc.
FAQs for Military Families
- Who is eligible for services?
Active-duty deployed service members and disabled veterans who suffered a service-connected injury on or after September 11, 2001. This is a needs based program for those military members who are financially and/or physical/mentally unable to care for their lawn.
- What are the Eligibility Requirements for Wounded/Disabled Veterans
Veterans must have a service-connected disability from an injury occurring on or after September 11, 2001 which prevents them from performing their own lawn care. A letter from the Department of Veterans Affairs showing dates of service and VA ratings must be submitted at the time of registration. Approved veterans may receive a maximum of two years of complimentary service; eligible veterans must submit application for service annually.
- What services are offered?
Mowing, weed eating, aeration, tree pruning, lawn fertilization, pest control, bed edging, weeding, spring clean-up and snow removal — although not every volunteer will offer every service.
- What does it cost?
Lawn, landscape and snow removal services are provided free of charge by our program volunteers.
- How do I know if there is a volunteer in my area?
GCFT/SCFT are nationwide programs. We operate in all 50 states. You must register with the program before a volunteer match can be determined. Volunteer matches are based on zip code and services requested. If we have an available volunteer in your area, the name of the volunteer and their email and phone number will appear on your computer screen. If we don’t currently have an available volunteer, we’ll alert you via email once one becomes available. Once matched with a volunteer, it is the military family’s responsibility to contact the volunteer and make arrangements for service.
- How long does the service last?
For deployed military members service will be provided for the entire length of the deployment. If a deployment is extended or cut short, military families need to contact our program manager immediately. For Post 9/11 wounded/disabled veterans, service is a maximum two year helping hand program. You may register for the program for one year. If services are still needed after that first year, you may re-register for the additional and final second year.
- How do I register if I don’t have email?
Any family member or friend may register on behalf of the military member. However, the email address required to register will be used for correspondence with the GreenCare/SnowCare for Troops Program manager if necessary. Please make sure the person you choose will relay messages and information to you if needed. If the military member does not have someone who can assist, please call our program manager at 888-611-2955 to register.